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Shipping & Returns
PROCESSING AND DELIVERY TIMES
Deliveries can be expected to arrive within 3-10 days from the time of shipment.
Deliveries outside of United States can be expected to arrive within 10-15 days from the time of shipment, depending on your location.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at Orders@BasicPrincess.com
Deliveries are sent during normal business hours between Monday and Friday.
Purchases made on weekends and public holidays will be processed on the next business day.
Please note, during sale periods or within 5 days of a new collection there may be some delays. In the case of any delay to processing times, you will be notified by email.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at
Once your order has been shipped, Basic Princess accepts no responsibility for any damage caused due to postage handling (we do bubble wrap and express fragility on box), if order is delivered as per tracking number indicates but customer does not receive, this is out of Basic Princess control.
Calculated based off of your zip code at check out.
CHANGES TO YOUR ORDER
Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please email us immediately at Orders@BasicPrincess.com If your order has already been shipped, Basic Princess accepts no responsibility for incorrect details entered.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.
Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to contact us to notify us of the situation.
For all online customer service and order enquiries, email us at Info@BasicPrincess.com
Please note that there are NO RETURNS. If you have any queries please email Orders@BasicPrincess.com to resolve any issues.